Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Information We Collect

When you shop with us, we collect:

  • Order information: your name, delivery address, email address, phone number, and payment details (payments are processed securely by our payment providers — we never see or store your full card number)
  • Device information: browser type, IP address, time zone, and cookies, used to keep the site working properly and to understand how visitors use our store
  • Communications: emails or messages you send us, so we can help with your order

How We Use Your Information

We use your information to:

  • Process and deliver your orders, including sharing delivery details with our fulfilment partners and couriers
  • Send order confirmations, tracking updates, and service messages
  • Respond to your questions and support requests
  • Send marketing emails only if you've opted in — you can unsubscribe at any time via the link in any email
  • Screen orders for potential fraud and keep our store secure
  • Improve our store, products, and customer experience

Sharing Your Information

We only share your data with third parties who help us run the store: our ecommerce platform (Shopify), payment processors, fulfilment and shipping partners, and analytics and marketing tools. We never sell your personal information.

Cookies

We use cookies to keep your basket working, remember your preferences, and understand site traffic. You can control or delete cookies through your browser settings, though some site features may not work without them.

Data Retention

We keep your order information for as long as needed to fulfil orders, handle returns, and meet our legal and tax obligations, after which it is deleted or anonymised.

Your Rights

Depending on where you live (including under UK and EU GDPR), you have the right to access, correct, or delete the personal information we hold about you, to object to or restrict certain processing, and to receive a copy of your data. To exercise any of these rights, email us at hellopounceball@gmail.com.

Children

Our store is not intended for children under 16, and we do not knowingly collect data from them.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page.

Contact Us

For any privacy questions or requests, contact us at hellopounceball@gmail.com.